Terms of service

Terms and Conditions

Trader’s name: Morra LLC
Identification code: 405159215
Legal address: G. Chkondideli St. N64, Entrance II, Apartment 120, Tbilisi, Georgia
Email: hello@giovannimorra.com
Phone number: 599 55 14 19

Trader’s Obligations

The Trader is obliged to deliver to the consumer goods that comply with the terms provided under the contract.

Goods shall be considered compliant with the terms provided under the contract if they correspond to the description provided by the Trader to the consumer and have the same characteristics as the sample of goods presented by the Trader to the consumer.

In the absence of a description provided by the Trader to the consumer, the goods shall be considered compliant with the terms provided under the contract if they are suitable for the purpose which the consumer informed the Trader about at the time of concluding the contract and to which the Trader agreed.

Statutory Guarantee

If the goods are found to be defective, the consumer has the right to request that the Trader eliminate the defect, including free repair or replacement of the goods, a price reduction, or withdrawal from the contract.

Repair and replacement of the goods are the consumer’s primary rights. The consumer has the right to request free repair or replacement of the goods from the Trader, except where this is impossible due to the nature of the goods or would require disproportionate or excessively high costs.

The goods must be repaired or replaced within a reasonable period — replacement no later than 10 calendar days from the discovery of the defect, and standard repair no later than 30 calendar days from the discovery of the defect — without causing significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them.

Free repair or replacement of the goods means that the Trader bears all costs necessary to ensure that the goods comply with the terms provided under the contract, including postal, labor, and material costs.

The consumer has the right to request a reduction in the price of the goods or withdraw from the contract if one of the following conditions exists:

  • Repair or replacement of the goods is impossible.

  • The Trader failed to repair or replace the goods within a reasonable period and the consumer lost interest in the performance of the contract.

  • Repair or replacement of the goods by the Trader would cause significant inconvenience to the consumer.

In the event of withdrawal from the contract, the consumer has the right to request compensation for damages caused by non-performance of the contract in accordance with Georgian legislation.

The consumer does not have the right to withdraw from the contract if the defect of the goods is minor.

The consumer has the right to use the above-mentioned rights if the defect of the goods is discovered within 2 years from the transfer of the goods to the consumer.

If the consumer discovers a defect in the goods within 6 months from receiving possession of the goods, it shall be presumed, unless proven otherwise, that the defect existed at the time of delivery, provided that this is possible considering the nature of the goods or the nature of the defect. In this case, the burden of proof lies with the Trader. If the consumer discovers a defect in the goods after 6 months from receiving possession of the goods, the burden of proving that the defect existed at the time of delivery lies with the consumer.

Order Acceptance

The consumer may purchase an item by transferring payment to a bank account, paying by debit/credit card, or using any other payment method indicated on the website.

From the moment the payment is credited to the bank account, the Trader is obliged to process the consumer’s order within no more than two days. The delivery period of the item to the consumer must not exceed 10 days from the processing of the order.

The order shall be considered completed upon delivery of the item to the consumer.

If delivery of the item to the consumer is impossible, the order will be cancelled and the amount paid by the client will be refunded.

The consumer is obliged to inspect the order upon receipt and confirm by signature that the item has no visual defects.

Upon request, the Trader is obliged to provide the customer with all documents related to the order.

Delivery Fee

The delivery fee is selected during checkout, before payment is made. The delivery fee varies depending on the delivery location, delivery time, and courier company providing the service.

Unconditional Return Policy

The consumer has the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without stating any reason.

This period shall be calculated as follows:

  • In the case of a service contract — from the date of conclusion of the contract.

  • In the case of a sales contract for goods — from the date when the consumer or a third party designated by the consumer, other than the carrier, receives possession of the goods.

  • In the case of goods ordered by the consumer in parts — from the date when the consumer or a third party designated by the consumer, other than the carrier, receives possession of the last item.

  • In the case of a contract for regular delivery of goods at defined intervals — from the date when the consumer or a third party designated by the consumer, other than the carrier, first receives possession of the item.

Return Conditions

To exercise the right of unconditional return of the item, the consumer is obliged to contact us by email at customercare@giovannimorra.com or by phone at +995 599 55 14 19.

In the event of withdrawal from the contract, the consumer is obliged to:

  • Return the goods to the Trader or to a third party designated by the Trader immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days.

  • Bear the direct costs related to the return of the goods.

If the characteristics of the item do not correspond to the information indicated on the website, the item has an initial defect, or the item was damaged during transportation, the Trader shall arrange the return of the product using its own resources.

The consumer is obliged to return the item in full, together with all accompanying documents.

The Trader is obliged to refund the amount paid by the consumer within 14 calendar days from receiving notification of the return of the item. The Trader has the right to refuse the refund until it has received the goods back or until the consumer provides proof of dispatch of the goods, whichever occurs earlier.

The refund will be made using the same payment method used by the consumer, unless the consumer agrees to the use of another payment method.

Withdrawal by the consumer from a distance contract automatically results in withdrawal from any related contract and restoration of the original condition.

As a result of withdrawal from the contract, the obligations undertaken by the parties under the distance contract shall cease, and anything received by the parties through performance of the contract shall be returned to them.

Exceptions Related to Withdrawal from the Contract Without Stating Any Reason

The delivered goods or services were made according to the consumer’s individual order.

The consumer does not have the right to withdraw from goods or services whose price does not exceed 30 GEL.

Force Majeure

Neither party shall be liable for full or partial non-performance of its obligations if such non-performance is caused by natural or technological disasters, fire, military actions, government decisions, and if these events began or developed after the purchase of the order.

If any of the listed circumstances directly affects the deadline for the performance of obligations by a party under these consumer terms and conditions, such deadline shall be extended according to the duration of the force majeure circumstance.

The party affected by a force majeure circumstance is obliged to notify the other party about such circumstance, its possible duration, and its termination.

The facts stated in the notification must be confirmed by the relevant regional chamber of commerce, industrial body, or another competent authority.

Failure to notify or delayed notification deprives the party of the right to use the above-mentioned force majeure events as grounds for exemption from liability.