Refund policy

Unconditional Return Policy

The consumer has the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without stating any reason.

This period shall be calculated as follows:

  • In the case of a service contract — from the date of conclusion of the contract.
  • In the case of a sales contract for goods — from the date when the consumer or a third party designated by the consumer, other than the carrier, receives possession of the goods.
  • In the case of goods ordered by the consumer in parts — from the date when the consumer or a third party designated by the consumer, other than the carrier, receives possession of the last item.
  • In the case of a contract for regular delivery of goods at defined intervals — from the date when the consumer or a third party designated by the consumer, other than the carrier, first receives possession of the item.

Return Conditions

To exercise the right of unconditional return of the item, the consumer is obliged to contact us by email at customercare@giovannimorra.com or by phone at +995 599 55 14 19.

In the event of withdrawal from the contract, the consumer is obliged to:

  • Return the goods to the Trader or to a third party designated by the Trader immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days.
  • Bear the direct costs related to the return of the goods.

If the characteristics of the item do not correspond to the information indicated on the website, the item has an initial defect, or the item was damaged during transportation, the Trader shall arrange the return of the product using its own resources.

The consumer is obliged to return the item in full, together with all accompanying documents.

The Trader is obliged to refund the amount paid by the consumer within 14 calendar days from receiving notification of the return of the item. The Trader has the right to refuse the refund until it has received the goods back or until the consumer provides proof of dispatch of the goods, whichever occurs earlier.

The refund will be made using the same payment method used by the consumer, unless the consumer agrees to the use of another payment method.

Withdrawal by the consumer from a distance contract automatically results in withdrawal from any related contract and restoration of the original condition.

As a result of withdrawal from the contract, the obligations undertaken by the parties under the distance contract shall cease, and anything received by the parties through performance of the contract shall be returned to them.

Exceptions Related to Withdrawal from the Contract Without Stating Any Reason

The delivered goods or services were made according to the consumer’s individual order.

The consumer does not have the right to withdraw from goods or services whose price does not exceed 30 GEL.